We will process orders within 24 hours of receiving your online order request. A payment receipt with delivery information will be emailed to you after your order is received and processed.
If you don’t receive a notification email confirming your order and delivery timeframe, please contact us directly on 09567758139 (available on Viber) with your online order reference number. Please first check your spam email folder if you don’t receive a notification regarding your order delivery date.
After your order has been dispatched from our warehouse, a notification email with freight tracking reference number and the freight company’s contact details will be sent to you to enable direct contact with the delivery company.
You are also welcome to pick up your item directly from our warehouse. Please contact us first to verify the address prior to pick up, as sometimes low stock goods are kept at our showroom instead of at the warehouse.
Order information for preorder products
Standard arrival time for preordered items is 6 to 7 weeks. This is counted from the date of the order and payment being received by us. An order confirmation form with the chosen product options will be emailed to the customer when we receive the online order.
Customers are free to cancel the confirmed preorder with us within 7 days after confirmation. Without a written confirmation, a 5% cancellation fee will apply otherwise. If a customer’s situation changes, the delivery date may be rescheduled to an earlier or later date. An additional charge will apply if a customer requests a delivery date to be earlier than its original date.
Please note that the discounts applied to delivery timeframes are only applicable to our standard models. Unfortunately, these discounts are not available for custom orders or any specially sourced products.
We list different colour options for some models. If there aren’t different options available on the page, customers can only choose the colour as shown in the product image. Some models may be made to customer’s specifications. All customers’ special requests will be taken care of and confirmed by one of our Sales Consultants via website chat or email. Please chat with us or send us an email at firstname.lastname@example.org
Available payments are: PAYPAL, CREDIT CARD, GCASH, BANK DEPOSIT